Branch Compliance Support Coordinator

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 6,000 team members including 2,900 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as diverse as the patients and communities we serve.
Join a company that is taking action to develop a culture that is more inclusive, respectful, engaging and rewarding for all team members. We are committed to hiring, developing, and retaining a diverse workforce.

Job Description Summary:

Primary responsibility is branch support with coverage of critical areas, such
as telephone, front desk, fax coverage and other administrative functions within the branch. This
position will also fax on all Medicare, Medicaid and Exchange detailed written orders, Statements of
Medical Necessity (CMN/SMN), TPN Care Plans, Home Health Orders and 485’s to physicians for signature.
This role will follow up on all paperwork needed, as well as other company tracked document until
they are returned. They will work closely with the Audit & Compliance Manager and provide support
when needed.

Job Description: ​

1.    BRANCH  - SUPPORT ASSISTANT             (Weight - 30%)
                                            Pillar Goals:  Service, Quality
        
Incoming Fax Management (Fax Runner)

• Receives and reviews all incoming faxes that require to be properly handled and placed in the designated location.
• Assign all patient related documents per the fax instructions.
• Assists Branch with communications and support activities as directed.
• Assists with covering Fax Schedule when staff is out on PTO.
• Works closely with all areas to develop a smooth and cohesive working relationship to enhance and improve patient services.
• Reports Branch or Department changes and problems as identified.
• Works with all staff as a resource.
• Assists with answering the telephone calls for branch.  
• Assists with office visitors or patients coming to front desk.
• Assists Reimbursement with administrative related functions.

2.    COMPLIANCE PAPERWORK MANAGEMENT                  (Weight 60%)

• Monitor dispense report and Order folders (including 485’s) to ensure all documents were sent and tracked appropriately.
• Ensure that all tracked documents are resent and followed up timely.
• Notify intake responsible if MD needs to be changed with pharmacy and order resent for signature.
• Follow all orders until returned, then notify Billing Supervisor once received.
• Work with Audit & Compliance Manager on metrics.
• Work closely with other departments when needed for questions or corrections to tracked documents to ensure that all documents being sent for signature are accurate.
• Always document calls, changes, and follow up measures in CPR+.
• Track and monitor all needed company documents to ensure compliance and ability to bill timely.
• Work closely with Branch Dietitian to ensure MD Care Plans are reviewed and sent to MD routinely.
• Work with Audit & Compliance Manager to ensure that any missing documents requiring MD signature are sent and followed up timely for audit submission.                   

    

3. REIMBURSEMENT TEAM MEMBER/COMPLIANCE:          (Weight:  5%)
                                                             

• Serve as a backup when Audit & Compliance Manager is out on PTO for audit identification.  Follows established procedures while manager is out, work closely with Reimbursement Director for immediate audit needs.
• Be ready to assist with audits when needed; in the event a large number of audits are received at one time with a short deadline.
• Maintain a high standard of accuracy and professionalism in all aspects of patient reimbursement.
• Compliant with all Policies and Procedures including, personnel, operating in-services and the Company’s Corporate Compliance Plan.
• Effectively works with other team members, and participate in reimbursement meetings.

      
4. ALL OTHER DUTIES ASSIGNED                                     (Weight:   5%)

PHYSICAL DEMANDS:  

• Stand or Sit - Must be able to remain in a stationary position 50% of the time.
• Walk - Occasionally move about the office to access file cabinets, office machinery, etc.
• Use hands/fingers to handle or feel – Constantly operates a computer and other office productivity     machinery, such as a calculator, copy machine, and computer printer.
• Talk/hear - Must be able to exchange accurate information.

REQUIREMENTS:

• Excellent decision making & communication skills
• Ability to work under time constraints
• Capable of handling demanding situations in a professional, courteous manner
• Ability to price and negotiate services effectively
• Excellent organization & time management skills
• Knowledge of computer entry and calculator use
• Excellent telephone skills
• Meets ADA requirement for position
   

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $19.02-$31.70

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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Posted: Feb 10, 2025