Caring For Our Patient Community

We strive to live by our mission to transform healthcare every day by re-imagining the infusion therapy care experience.

We deliver cutting-edge infusion medications, nursing support and seamless transitional care for patients with acute and chronic conditions in their homes and at our infusion suites. Our comprehensive approach reduces barriers to accessing healthcare, while helping our patients gain back control of their lives and improve their long-term health and wellbeing.

Patient Experience. Seeing healthcare through our patients’ eyes is vital to our ability to address their unique needs and to continuously improve the quality of care we provide. We have developed an interactive survey method for receiving timely and confidential feedback at different touch points, from the intake of the patient to service provision through billing. Results help us understand the journey at Option Care Health from the patient’s perspective and are used to improve the patient’s experience and satisfaction, resolve complaints and reinforce positive interactions while being incorporated into our ongoing Quality Improvement Program.

 

A woman, a child, and a doctor talking

Annually, Option Care Health provides over $15 million in direct financial assistance to patients with an inability to pay and helps patients access over $35 million in third-party assistance.

Price Transparency and Healthcare Access. We firmly believe healthcare should be affordable and accessible, and that patients have a right to meaningful information about the cost of treatment to facilitate decisions about their care.

During the admissions process, we generate a detailed estimate of financial responsibilities based on each patient’s verified insurance benefits and the specific services, drug regimen and treatment duration prescribed by the patient’s physician. We review this with our patients to ensure there is an understanding of these projected costs before treatment begins.

We seek to provide accessible, high-quality, and compassionate care to the communities we serve, including those who are uninsured or underinsured. Whether at the time of admission or during ongoing services, we have dedicated team members who evaluate financial assistance through Option Care Health or third parties for uninsured and underinsured patients, ensuring financial vulnerability does not impact access to treatment. We also offer sliding scale financial assistance and have expertise in identifying and accessing manufacturer copay assistance and foundation programs on behalf of eligible patients to lessen out-of-pocket expenses.