Option Care Health is fully committed to protecting the security and privacy of our patients, partners, and customers.  Cybercriminals continue to focus on attacking the healthcare industry and have currently  shifted their approach from attacking the healthcare organization to targeting patients and others. As a result, we have recently become aware of scams that are designed to draw our patients, partners and others into malicious websites through fraudulent email addresses that appear similar to Optioncarehealth.com. Other methods include fraudulent emails, phone calls and text messages.

Heightened awareness about these tactics is the best defense. If you receive unexpected contact from Option Care Health, we recommend the following:

  • Do not click on any text or email link in the alert/notice.

  • Confirm the spelling of any website prior to going to the website. Fraudsters change single digits, like using a zero instead of an O to make the site look similar. We have seen fraudulent addresses such as 0ptioncarehealth[.]com or Optiioncarehealth[.]com or optioncarehealth[.]org.

  • Contact from Option Care Health will ONLY come from either optioncare.com or optioncarehealth.com.

  • When reviewing an email to determine whether it is legitimate, please think about the following:

    • Are you expecting this email or text? – If you are not expecting it, please thoroughly review before responding or acting upon it.

    • Think about the context – are you expecting this email or text? Does the request make sense? Consider whether you have previously provided the requested information to Option Care Health?

    • Analyze the email address – Does the email address match the display name to left?

    • Look but don’t click  – Hover your mouse over any links. If they are not a direct link to optioncarehealth.com, don’t click!

      If you are on a mobile device, press and hold on the link to view a preview.

    • Check for poor spelling and bad grammar – legitimate messages won’t likely have poor grammar or spelling mistakes. The presence of these mistakes is a good indicator of a phishing email.

    • Beware of urgent or threatening language – any message or communication invoking a sense of urgency or fear is a common phishing tactic.

  • If you have any concern about the legitimacy of any message, whether by text, phone or email, please contact Option Care Health at 844-624-4584 to confirm whether the communication came from Option Care Health.

  • Please forward any suspicious emails to websitefraud@optioncare.com